RETURN POLICY
It is always our intention to satisfy our customers. Please kindly review our return and exchange policy below and contact us with any questions.
ONLINE PURCHASES – Return & Exchange Policy
In celebration of our 20 YEARS in business, for a limited time we're offering FREE RETURNS for online orders placed within the Continental USA. Exclusions include Tensira items, furniture, and those listed below*.
Regular Priced Merchandise:
All returns will be accepted within 14 days of purchase for a full refund to the original form of payment, exchange or online store credit.
Sale Merchandise:
All sale and discounted items purchased online will only be eligible for exchange or store credit. No refunds to the original form of payment will be issued on discounted items.
Final Sale Merchandise:
Items marked FINAL SALE are not eligible for return. If a final sale item is sent back without authorization, the item(s) will be returned to the customer.
*No returns will be accepted on jewelry, lingerie, swimwear, vintage items, bath & beauty products, books, or artwork.
HOW TO RETURN AN ONLINE ORDER
To return or exchange item(s), please call or email us at (+370)74085606 or [email protected] with the reason for the return, and you will be issued a Return Authorization (RA) number.
Once you have been issued an RA number, you may return your package to the address below. Please enclose the original packing receipt and write your RA number on the outside of the package.
ATTN: Returns Department
mbrigsby
Šeimyniškių g. 21
Vilnius, LT-09236 Lithuania
IN-STORE PURCHASES – Return & Exchange Policy
Regular Priced Merchandise:
All returns will be accepted within 10 days of purchase for exchange or store credit.
Sale Merchandise:
All sale and discounted items bought in store are final sale.
Final Sale Merchandise:
No returns will be accepted on sale merchandise, jewelry, lingerie, swimwear, vintage items, bath & beauty products, books, or artwork.
RETURN & EXCHANGE DETAILS
All return items must be in original condition, unworn and unwashed, with store tags still attached. All shoes must be returned in their original box and in their original condition. Any item(s) with indication of wear or use will be returned to the customer. Any returns received outside the eligible return window, will either be returned for store credit only or will be returned to the customer.
OUT OF STOCK ITEMS & SPECIAL ORDERING
We do our very best to ensure that our website is as current a possible, however occasionally items ordered may be out of stock. If an item you have ordered is not available, we will notify you by email or phone.
Our stylists are happy to help you find an alternate option or attempt to special order the item from your original purchase. If any items are special ordered, payment will be collected up front, upon placing of the order.
PRICE ADJUSTMENTS
We are happy to adjust the price of an item one time, if purchased merchandise is marked down within 7 days of the original order date. If a promotional discount was used on the original order, that discount cannot be applied to the adjusted price. We will only refund the difference between the original price paid and the new marked-down price.
To receive a price adjustment, call us at 1.(+370)74085606 or email [email protected] with your order number and request. Eligible refunds will be applied to your original form of payment.
Price Matching
Only at the time of purchase will we match another online retailer's advertised prices. Please call 1.(+370)74085606 to make your request. The specifications are as follows:
- Price match must be on merchandise of identical style and color.
- The retailer's price/promotions must be visible on their site for verification.
- The retailer's website must be an authorized distributor of the designer.
- The retailer's prices must be published in U.S. dollars.
- We will not match prices for websites that operate as an auction, discounter or liquidator.
- Price matching cannot be combined with any mbrigsby promotion or coupon code.